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Customer Journey Personalization in the Financial Sector

Data lakes for personalized processesFor a long time, the financial sector directed their attention to collecting data, forming data lakes. The more digitized a company…

Agility in the Financial Sector: People, Processes, and Systems

Customer challenges in the financial sector Nowadays customers can reach out through all sorts of communication channels: the website, portals, apps and other online tools.…

View on the Public Sector from the Perspective of Public Service Integration

Public services versus public’s wants and needs In this day and age, citizens are used to being helped instantly and in a personalized manner whenever…

View on the Public Sector from the Perspective of Citizens

Challenges in citizens access to public servicesCitizens consider the government as one organization, not knowing there may be many domains involved in the process that…

View on the Public Sector from the Perspective of Policy Making

Current method of policy making Rules and regulations are drawn up from the point of view of the organization and policy areas of the government.…

Best Practices in Intelligent Process Automation

In retrospect: intelligent automation definitionJust in case you have missed our first blog on intelligent process automation, let us first call to mind the definition.…

Get the most out of your Intelligent Automation Platform

First things first, what is robotic process automation? As discussed in our previous blog, RPA is one of the three aspects that contributes to intelligent automation.…

How Intelligent Automation can Drive your Business

What is intelligent automation?In short, intelligent automation is a holistic solution for digital transformation. It is a combination of the following three key aspects:Dynamic case…

Process Automation and Working from Home

Teams are suddenly working from home for a prolonged period. Some organizations had to put in major funds and efforts to make that possible in…

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