Dynamic Case Management

Make your business achieve its full potential

Not one case is the same. Each unique case ideally requires a unique process route to reach the desired results in the most efficient way. In Dynamic Case Management systems, the process is not predetermined. Instead, case-specific needs and the available data are forming it.

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Today's challenges

Changing Regulations

Changing legislation may negatively affect workflows in the business world. Slowing workflow wastes time and money. Therefore, companies that want to thrive, must
be agile. 

Endless Paperwork

Most companies still have their policies and regulations on paper, excel lists and in PDF files; they retype forms and look literally for hours for one specific piece 
of information. 

Set in Stone Processes

Customers expect a personalized journey for their unique case. Traditional case management systems have no room for case-specific needs or exceptions to 
the rules.

Mistakes and Errors

Traditional case management systems don’t have an automated decision support system. This deficiency causes more mistakes and malfunctions, as they cannot embrace  any complexity.

Manage Complex Cases with Be Informed

work management dcm


Assign the right task to the right case worker, at the right time based on predetermined rules.

dcm content driven

Context-driven processes

Determine the needed actions on every case based on the context of the case.

Automated decision making

Automated decision-making based on the context of the case and the case-specific rules.

dcm dynamic user interfaces

Dynamic user interfaces

Team collaboration through customizable authorization and flexible case handling.

Integrated audit trails

History and record of context, allowing easy tracking of all performed cases and processes.

dcm low code

Low-code development

Create applications through model driven development and easily make changes yourself.

Dynamic Case Management

Dynamic Case Management (DCM) systems are the solution. Get rid of rigid workflow structures. Instead, create services that are more personal, flexible, and faster, while ensuring compliance. Manage both long and short-term cases and handle all corresponding files in one system. By using our low-code development platform instead of hand coding, your applications will be live in no-time. 

dcm bpm

Case Workers

Work management software supports case workers in handling dynamic cases by assigning tasks to the appropriate worker at the right time. 

Workflows are streamlined and processes are flexible when required. Improve collaboration and efficiency while saving time and lowering costs. 

End Users

Guide customers through your customer journey in a personalized way, based on their wants and needs, while receiving valuable information at the same time.  

Streamline user experiences and deliver faster results. Discover the flexibility to deliver truly personalized service with customer-centric applications. 

Our Success Stories

Dynamic Case Management solutions built with Be Informed deliver maximum support for handling cases. Organizations worldwide use Be Informed to develop solutions that better fit day-to-day work practices and help make operations easier. Read our client cases to learn more about Dynamic Case Management with the Be Informed platform.

Brabant Water

A major utilities company chose Be Informed to manage cooperation between stakeholders within and outside the organization. 


A health care organization uses Be Informed to match patient cases with the most effective treatment method and therapist. 


A Dutch nationwide application used by organizations and citizens to apply for environmental permits online relies on Be Informed for DCM. 

DCM Whitepaper

Read more about our Dynamic Case Management solution and success stories.

DCM eBook

Download our Dynamic Case Management eBook for more detailed information.

Be Informed Dynamic Case Management ebook
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More Solutions

Explore our other solutions, powered by the Be Informed intelligent automation platform.

Create intelligent customer journeys

Anticipate on circumstances, offer the best fitting service. With our technology, you turn opportunities into relevant results through personalized customer journeys.

Easily become
end-to-end compliant

Integrate changes in regulation into operational processes and policy through intelligent automation. Take the complexity and burden out of compliance with intelligent automation.

Connect systems,
through orchestration

All systems are valuable; legacy is there because it works right? It’s time to wrap it all up and bring every piece of information together – without the need for a ‘boil the ocean project’.

Brabant Water

Use case

Brabant Water implemented the Be Informed platform as an orchestrator-application that uses the existing systems as a record system. As a result, end to-end customer-oriented processes and cooperation between stakeholders within and outside the organization are supported. The Be Informed platform builds a new case for every request, so all the departments that are involved in the process, real-time follow-up on their assigned tasks. Be Informed manages the entire process, and flexibly refer the case from the employee to the supervisor and other involved parties at the right moments.


Use case


By using Dynamic Case Management of Be Informed, GGZ is now able to control the entire treatment processes. GGZ now can do the matchmaking between every patient’s case and the most effective treatment method and the right therapist based on context-driven digital processes. Dynamic case management supports therapists on making decisions on every case. The interaction with every patient’s environment guarantees to share the status of their treatment process with them and with the permitted people who are involved in the treatment process.

OLO (Environment Desk Online)

Use case


The OLO application was implemented on the Be Informed platform. By using OLO, citizens and organizations can check if they are required to have a permit. If so, they can apply directly for it digitally, and get notifications on the status of their application. The competent authorities (municipalities, provinces, water boards) and their advisors such as (environmental services and the fire department), use OLO to manage the process of permits requests and reports (estimation and decisions). OLO offers various possibilities for mailing and post traffic. It’s connected to the Municipal Basic Administration and the Basic Registration of Addresses and Buildings. Furthermore, OLO is linked to the Chamber of Commerce, the Dutch digital identity platform for citizens, and with the E-herkenning (environmental authentication and authorization) for companies.

Dynamic Case Management


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Dynamic Case Management


Fill in your email address to download the eBook.

Be Informed Dynamic Case Management ebook