Visiting our website
This privacy statement applies to Be Informed BV in Apeldoorn (The Netherlands), Be Informed in Reston (United States of America) and Be Informed London (United Kingdom), from now on referred to as Be Informed.
This privacy statement helps you, as a visitor to our websites, to understand how Be Informed uses the personal data we collect from you when you use our websites. We do our utmost to ensure that your data is processed in line with the EU General Data Protection Regulation (GDPR).
During your visit, Be Informed collects analytical data about your visit (such as the length of your session and the number of pages you visit), as well as personal identification information (such as your name, email address, and phone number). We collect analytical data when you use and view our website via your browsers cookies. Personal identification information is only collected when you provide this information in contact forms or download forms on our website.
We use analytical data merely to improve our website, as well as the services we provide through our website. In no way can this data be traced back to your personal information and is therefore fully anonymous. Personal identification information you may provide in a contact form on our website is necessary to be able to contact you at your request. When you provide your e-mail address to access a download on our website, we will use this data with your permission to email you special information about our company and services.
Personal identification data that you may provide to Be Informed as part of a contract when you use our services and products, will only be processed in the Netherlands to provide access to our documentation portal (Plaza), our issue registration and support portal (Jira), provide you with product news and commercial information, as well as for administrative purposes (contracting and invoicing).
Data storage and security
Be Informed securely stores your data using the hosting services of a ISO27001:2013 certified company, based in the Netherlands, to host our infrastructure and applications. A processing agreement with this company is in place, to ensure that all data storage and processing complies with the GDPR regulation.
Personal identification data provided through contact forms will be stored and used by Be Informed as long as necessary to perform the requested services.
Email addresses collected for e-mail newsletters will be stored for the duration of the subscription. You will always be provided with an option to unsubscribe. Once you unsubscribe, your data will be removed.
Personal identification data you provide to Be Informed as part of a contract will be stored for the duration of your contract plus one year (for P&C) and keep financial related information on our records for 7 years as required by tax authorities.
Be Informed would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data. We may charge you a fee for this service.
- The right to rectification: You have the right to request the correction and completion of any information you believe is inaccurate.
- The right to erasure: You have the right to request the erasure of your personal data, under certain conditions.
- The right to restrict processing: You have the right to request restriction of the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to the processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that Be Informed transfers the data that we have collected to another organization, or directly to you, under certain conditions.
We will fulfill your request within a maximum process time of 30 days. If you would like to exercise any of these rights, please contact us at our email address below.
Cookies are small text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Be Informed merely uses analytical cookies to collect anonymous data from your visit to our website. As analytical cookies only collect anonymous data from your visit, we do not ask you for consent. To collect and process this data, we use Google Analytics, Hotjar, and MailChimp. These services comply with GDPR regulation.
You can set your browser not to accept cookies, and you are also able to remove cookies from your browser. Please check the cookie documentation provided by the browser you use to find more information on how to adjust cookie settings in your browser. When you adjust your browser settings, some of our website features may not function as a result.
Contact your Data Protection Authority
Should you wish to report a complaint or if you feel that Be Informed has not addressed your concern in a satisfactory manner, please let us know through firstname.lastname@example.org. Otherwise, you may contact the appropriate Data Protection Authority (DPA) for your location. Please check the website of the European Data Protection Board (EDPB) to find the contact information of the DPA for your country.