Be Informed Blog

What is System Integration?

System integration is a cornerstone of digital transformation within organizations. In this blog we explain what system integration is, why systems should be integrated, what the benefits are and what types of system integration exist.

Human-centered design

Human-Centered Design in Digital Transformation

Smart technologies can only lead to smart outcomes if humans are involved in the design process: from defining the problem to the implementation of the final solution. In this blog, we discuss human-centered design thinking as an approach to developing automated processes and implementing smart technologies such as machine learning and artificial intelligence.

Process-Driven, Data-Driven, or Model-Driven Automation?

Process automation has changed the way we do business today. It has changed the way processes flow through an organization. It has even changed the way consumers or citizens interact with businesses or government organizations. It is safe to say: automation has had a widespread impact. And it is evolving.

From Tasks to Data-Driven Processes with Robotic Process Automation

The financial sector has advanced rapidly in the last few years: automating tasks where possible, trying to stay ahead of the game. The adoption of automation has speedily developed, while technologies and tools are simultaneously evolving. This opens the door to a new world of automation: shifting away from automating tasks and onwards to optimizing and automating data-driven processes. This requires Robotic Process Automation (RPA), the subject of this blog.

Customer Journey Personalization in the Financial Sector

In the financial sector we notice there is a serious race going on. The finish line? Meeting customer’s needs around personalized financial products and communication. If a financial organization accomplishes an excellent customer journey faster than its competitors, it wins. The reward is a genuinely happy customer, that feels engaged with the organization. The way forward for any financial organization is to know, recognize and acknowledge customers and offer personalized processes. Martijn Steffers, who has 23 years of experience in the financial sector, discusses what is needed to truly interact in a customer centric way.

Agility in the Financial Sector: People, Processes, and Systems

Digital change is omnipresent. Sometimes innovations happen so fast, it is hard to keep up. Certainly, the path of change is accelerating in a technological sense, as well as customer behavior, globalization and the tools we use. As a financial organization, you must innovate continuously to compete. Being agile is necessary to achieve this; it involves people, processes and systems. In this blog we discuss the synergy of these three crucial elements.

View on the Public Sector from the Perspective of Public Service Integration

In the last two weeks we considered automation in the public sector from both the perspective of policy making and citizens advice and access. This week we focus on the integration of public services across different organizations. As discussed previously, many domains are involved to offer citizens the products and processes they require. In this blog, we would like to expand on the need for efficiency and hyperautomation in the public sector.

View on the Public Sector from the Perspective of Citizens

People nowadays are used to being served directly online and having instant interactions with companies. Questions or request are resolved almost immediately. In the customer journeys they are accustomed to, it is normal the same information is not requested twice, and personal advice is given. Since this is the current status quo, citizens expect this from the public sector as well. Last week we discussed our view on the public sector from the perspective of policy making and automation. In this blog, we highlight the public sector from a citizen’s perspective including citizens access to public services, tailored citizens advice and solutions for the e-government.

View on the Public Sector from the Perspective of Policy Making

Our society is complex. The organization of the Dutch government is a reflection of this fact. As a citizen or company, it is not easy to operate in the wilderness of government bodies, laws, regulations and products. In this blog we discuss an essential part of making this easier: policy making and the need for transparency.

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