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Agility in the Financial Sector: People, Processes, and Systems

Digital change is omnipresent. Sometimes innovations happen so fast, it is hard to keep up. Certainly, the path of change is accelerating in a technological sense, as well as customer behavior, globalization and the tools we use. As a financial organization, you must innovate continuously to compete. Being agile is necessary to achieve this; it involves people, processes and systems. In this blog we discuss the synergy of these three crucial elements.

View on the Public Sector from the Perspective of Public Service Integration

In the last two weeks we considered automation in the public sector from both the perspective of policy making and citizens advice and access. This week we focus on the integration of public services across different organizations. As discussed previously, many domains are involved to offer citizens the products and processes they require. In this blog, we would like to expand on the need for efficiency and hyperautomation in the public sector.

View on the Public Sector from the Perspective of Citizens

People nowadays are used to being served directly online and having instant interactions with companies. Questions or request are resolved almost immediately. In the customer journeys they are accustomed to, it is normal the same information is not requested twice, and personal advice is given. Since this is the current status quo, citizens expect this from the public sector as well. Last week we discussed our view on the public sector from the perspective of policy making and automation. In this blog, we highlight the public sector from a citizen’s perspective including citizens access to public services, tailored citizens advice and solutions for the e-government.

View on the Public Sector from the Perspective of Policy Making

Our society is complex. The organization of the Dutch government is a reflection of this fact. As a citizen or company, it is not easy to operate in the wilderness of government bodies, laws, regulations and products. In this blog we discuss an essential part of making this easier: policy making and the need for transparency.

Best Practices in Intelligent Process Automation

In previous blogs we have explained the basics of intelligent automation (IA) and the necessities for an IA platform. Naturally, the next question arises: how do you put all these insights into practice? The goal of today’s blog is to illustrate what intelligent process automation entails in the workplace. We will highlight several use cases.

Get the most out of your Intelligent Automation Platform

Last week we explained what intelligent automation (IA) is and why it is needed in order to offer services with a true customer-centric perspective. In this blog we focus on the essentials of an IA platform to create value and we make the undeniable distinction between IA and RPA.

How Intelligent Automation can Drive your Business

Today’s customers expect to be treated as an individual, with their personal situation, need and speed front and center. Intelligent automation helps you to meet and exceed these expectations. In this blog we discuss three questions about intelligent automation, shedding light on the possibilities of automating knowledge work to drive your business.

Process Automation and Working from Home

During the recent COVID-19 outbreak, organizations around the world have gone through a drastic change. To keep operations going, teleworking seems to be the only option for many businesses worldwide. Here, process automation is key in ensuring continuity and compliance.

5 Steps to Ensure Compliance

We all know some examples of organizations who treaded on the borders of compliance, seeking for loopholes in regulations, to eventually get caught not playing by the rules. The result? Large fines and huge reputational damage, to name a few.

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