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What is System Integration?

System integration is the process of linking together different systems (components) to functionally cooperate as a whole. System integration can be mono-directional (one-way) or bi-directional…

Human-Centered Design in Digital Transformation

When designing an automation solution, all too often business may think in terms of ‘streamlining’ and ‘cost savings’. Organizations may rely on data as the…

Process-Driven, Data-Driven, or Model-Driven Automation?

The introduction of new technologies has enabled process automation to further develop beyond ‘screen scraping’ and data sorting. It has given rise to a new,…

From Tasks to Data-Driven Processes with Robotic Process Automation

Definition of Robotic Process Automation (RPA)Robotic process automation (RPA) is a business process automation technology through software robots (bots) or digital workers. RPA tools generally…

Customer Journey Personalization in the Financial Sector

Data lakes for personalized processesFor a long time, the financial sector directed their attention to collecting data, forming data lakes. The more digitized a company…

Agility in the Financial Sector: People, Processes, and Systems

Customer challenges in the financial sector Nowadays customers can reach out through all sorts of communication channels: the website, portals, apps and other online tools.…

View on the Public Sector from the Perspective of Public Service Integration

Public services versus public’s wants and needs In this day and age, citizens are used to being helped instantly and in a personalized manner whenever…

View on the Public Sector from the Perspective of Citizens

Challenges in citizens access to public servicesCitizens consider the government as one organization, not knowing there may be many domains involved in the process that…

View on the Public Sector from the Perspective of Policy Making

Current method of policy making Rules and regulations are drawn up from the point of view of the organization and policy areas of the government.…

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