Intelligent Customer Journeys

Guide customers effortlessly to the desired outcome

Be Informed as an intelligent automation platform allows organizations to create intelligent digital customer journeys and seamless customer experiences. Create opportunities, improve efficiency, drive sales, and offer highly personalized customer journeys that your users will love.

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Experience a platform demo, provided by one of our Customer Journey specialists.

Customer Journey Automation

Digital customer journeys are truly customer centric with Be Informed, throughout each stage of the customer life cycle. Automate customer journeys with powerful tools and offer personalized services, handle user requests, or inform and advice. 

Digital customer journeys are truly customer centric with Be Informed, throughout each stage of the customer life cycle. Automate customer journeys with powerful tools and offer personalized services, handle user requests, or inform and advice. Be Informed developed a powerful platform with the capabilities to handle dynamic cases and complex processes.

Personalized Service

Personalized Service

Utilize all available user data and manage personalized offers and services for incredible customer experiences. 

Requests

Requests

Handle any request or application, such as complaints or changes. No matter it’s nature or complexity. 

Inform & Advice

Inform & Advice

Inform and give tailored advice through automation. Deliver perfectly suited services to each unique client with Robo-Advice. 

Solutions

Read more about the solutions that organizations have developed with Be Informed by downloading our whitepaper. 

Intelligent Customer Journeys with Be Informed

Be Informed developed a powerful platform with the capabilities to handle dynamic cases and complex processes. The intelligent automation platform offers the following features to deliver intelligent customer journeys: 

Straight-through processing Achieve the customer journey’s goal efficiently. Automate any process, no matter how complex or lengthy.
System orchestration Be Informed sits above existing IT-systems to bring all customer data together.
Goal-orientation Get rid of unnecessary steps in the process and generate the optimal route.
Context-driven processes Determine the needed actions on every case based on the context of the case.
Dynamic UIShow your customers just what is important for them, no more or less.
Low-code developmentCreate business- and consumer grade applications through model driven, low-code development.

Customer Journey Solution

Customer Journey Automation Cases

The Be Informed intelligent automation platform is a proven engine for customer journey automation. A wide variety of client cases illustrates the true possibilities of customer journey automation with the Be Informed platform. 

Payer-to-Partner Strategy

AXA Sigorta has developed a connected car insurance solution to reduce claims and improve risk profiles.

Flexible Mobility Solution

Athlon chose Be Informed to create flexible mobility solutions and managed to reduce CO2 footprints and costs.

Tax Administration

A Tax Administration Agency increased customer satisfaction by 39% in the first year and increased tax intake by 105%.

Request a demo

Experience a platform demo, provided by one of our Customer Journey specialists.

Get to know Be Informed

More Solutions

Explore our other solutions, powered by the Be Informed intelligent automation platform.

Manage dynamic cases, no matter how complex​

Not one case is the same. Deliver outstanding customer experiences by breaking free from the inflexibility of traditional business systems with Dynamic Case Management.

Easily become
end-to-end compliant

Integrate changes in regulation into operational processes and policy through intelligent automation. Take the complexity and burden out of compliance with intelligent automation.

Connect systems,
through orchestration

All systems are valuable; legacy is there because it works right? It’s time to wrap it all up and bring every piece of information together – without the need for a ‘boil the ocean project’.

Intelligent Customer Journeys

Whitepaper

Fill in your email address to download the Intelligent Customer Journeys whitepaper.

AXA Sigorta

Use case

AXA Sigorta in Turkey has developed a connected car insurance solution to reduce claims and improve risk profiles. It enables monitoring of driving behavior, reduction of accidents and additional services such as roadside support, claims handling and other location-based services. 

The Be Informed platform is the strategic component to personalize these customer journeys, which are highly automated. The telematics platform is highly automated. In order to achieve this, the AXA core insurance system, SMS system, and mail exchange system would all have to be integrated and orchestrated. AXA Sigorta achieved to integrate a total of 5 different systems with a total of 25 integration points with Be Informed.

Athlon

Use case

Athlon

Athlon recognized mobility is changing. It has become the employees’ choice; some work from home and occasionally commute to the office. Others are on the road regularly. Employers have the responsibility to facilitate these needs while reducing their CO2 footprint and costs. Athlon wanted to offer a solution without administrative hassle. The Be Informed platform gathered mobility data and calculated driving behavior, as well as fuel consumption, private mileage, or public transport usage on an individual’s mobility budget. As a result, employers could predict utilization and were provided with flexible mobility solutions.

Tax Administration Caribbean

Use case

The Tax Administration in Curacao, Aruba, St. Maarten, Samoa, Greenland, Vanuatu and Marshall Islands uses portals for employees, taxpayers and agents. Our partner BearingPoint uses Be Informed as the core solution to register persons, tax subjects and objects. All processes are supported: online filing, tax levying, tax collection, audits, investigations, objects and appeals, customer relationship management and support. Correspondence can be managed through the portal as well. After the first year, customer satisfaction was increased by 39%; after three years it was increased by 66%. Overall, the increase on tax intake went up to 105%.

AXA Sigorta

Use case

Fill in your email address to download the AXA Sigorta use case.