Intelligent Customer Journeys
Guide customers effortlessly to the desired outcome
Be Informed as an intelligent automation platform allows organizations to create intelligent digital customer journeys and seamless customer experiences. Create opportunities, improve efficiency, drive sales, and offer highly personalized customer journeys that your users will love.
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Customer Journey Automation
Digital customer journeys are truly customer centric with Be Informed, throughout each stage of the customer life cycle. Automate customer journeys with powerful tools and offer personalized services, handle user requests, or inform and advice.
Utilize all available user data and manage personalized offers and services for incredible customer experiences.
Handle any request or application, such as complaints or changes. No matter it’s nature or complexity.
Inform & Advice
Inform and give tailored advice through automation. Deliver perfectly suited services to each unique client with Robo-Advice.
Read more about the solutions that organizations have developed with Be Informed by downloading our whitepaper.
Intelligent Customer Journeys with Be Informed
Be Informed developed a powerful platform with the capabilities to handle dynamic cases and complex processes. The intelligent automation platform offers the following features to deliver intelligent customer journeys:
|Straight-through processing||Achieve the customer journey’s goal efficiently. Automate any process, no matter how complex or lengthy.|
|System orchestration||Be Informed sits above existing IT-systems to bring all customer data together.|
|Goal-orientation||Get rid of unnecessary steps in the process and generate the optimal route.|
|Context-driven processes||Determine the needed actions on every case based on the context of the case.|
Customer Journey Solution
Customer Journey Automation Cases
The Be Informed intelligent automation platform is a proven engine for customer journey automation. A wide variety of client cases illustrates the true possibilities of customer journey automation with the Be Informed platform.
AXA Sigorta has developed a connected car insurance solution to reduce claims and improve risk profiles.
Flexible Mobility Solution
Athlon chose Be Informed to create flexible mobility solutions and managed to reduce CO2 footprints and costs.
A Tax Administration Agency increased customer satisfaction by 39% in the first year and increased tax intake by 105%.