Process Automation and Working from Home

During the recent COVID-19 outbreak, organizations around the world have gone through a drastic change. To keep operations going, teleworking seems to be the only option for many businesses worldwide. Here, process automation is key in ensuring continuity and compliance.

Teams are suddenly working from home for a prolonged period. Some organizations had to put in major funds and efforts to make that possible in the first place. During these times, process automation is more important than ever to ensure that processes continue to flow efficiently. In this blog, we highlight the benefits of process automation during the current crisis.

Digital workplaces

The number of organizations offering remote working possibilities have slowly risen over the last decade, and the current crisis will accelerate that trend. The sudden large-scale shift from working in the office to working remotely will really put digital workplaces to the test. That means that they may be here to stay, with organizations adapting to remote work structures.

When working from home, workers may need to adjust to the lack of structure normally experienced in the office. Productivity may be lost, and creative ideas may be put on the back-burner due to the lack of face-to-face interactions.

It is important to get your digital workplaces in order to ensure that work flows efficiently. This includes digitizing, streamlining, and automating as many business processes  as possible. Repetitive tasks will be taken over from knowledge workers, who in return will have more time to do the work that really requires the knowledge and skills of a person. This will keep the workforce more motivated and will help to deliver more complex work with the same (or less) resources.

Take RPA to the next level

Process automation improves the efficiency of your teams: both in the office as well as at home. Repetitive tasks may take up a significant amount of time out of the workday of a knowledge worker. Through RPA and other technologies such as Natural Language Generators and Artificial Intelligence, many repetitive tasks can be automated.

Process automation can be used to automatically carry out tasks, which may be especially useful when working from home. For example, receive notifications of tasks to be fulfilled, which can be automatically assigned depending on various factors. Or send data from various data sources directly to ERP systems. Process automation with RPA has endless possibilities. Most importantly, it leaves more time for your workers to carry out important tasks that really matter.

But in order to optimize your resources and take robotic process automation to the next level, organizations may need to move towards hyper automation. Organizations should restructure the way in which they put their robots to work, as well as combining RPA with other complimentary tools such as AI, BPM, and decision management. Be Informed is a key element in optimizing processes and achieving hyper automation.

Orchestrate the IT landscape

This may be a great time for organizations to look into opportunities for improving the current IT landscape, at whatever stage they find themselves in their digital transformation. With workers out of their comfort zones, it may become more apparent where the current infrastructure is lacking. Multiple applications and systems will be added to the infrastructure during an organization’s digital transformation, resulting in a complex IT landscape. These systems do not always work well together, and they even may not communicate at all.

Therefore, it is highly important to orchestrate these systems and technologies in order to work more efficiently. Orchestration will connect all systems, technologies, and information that is required in business processes. In this way, processes and workflows can be adapted rapidly when conditions change, such as during this rapid transition towards working remotely. For more information on this topic, we explained how workflow and process orchestration tools can improve efficiency in companies as well as lowering expenses in a previous blog.

Decrease risks

Especially when your team is working remotely, process automation can take away many risks.Process automation is a great aid when you aspire to achieve high levels of consistency in your service delivery, as well as ensure compliance.

As Be Informed automates processes and decision making through business models based on predetermined business rules, processes flow flexibly whenever needed while you stay in control. Be informed is capable of automating all rule-based tasks, resulting in a decrease in mistakes due to human errors. Also, when Be Informed is used as a work management tool, it will automatically generate track records of all actions such employee interactions with clients and other team members in audit trails.

Do you want to ensure that your business processes and their corresponding systems and technologies are digitally optimized? Are you interested in what Be Informed can do? Feel free to contact us, or learn more about process automation here.

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