In the last two weeks we considered automation in the public sector from both the perspective of policy making and citizens advice and access. This week we focus on the integration of public services across different organizations. As discussed previously, many domains are involved to offer citizens the products and processes they require. In this blog, we would like to expand on the need for efficiency and hyperautomation in the public sector.
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People nowadays are used to being served directly online and having instant interactions with companies. Questions or request are resolved almost immediately. In the customer journeys they are accustomed to, it is normal the same information is not requested twice, and personal advice is given. Since this is the current status quo, citizens expect this from the public sector as well. Last week we discussed our view on the public sector from the perspective of policy making and automation. In this blog, we highlight the public sector from a citizen’s perspective including citizens access to public services, tailored citizens advice and solutions for the e-government.
Our society is complex. The organization of the Dutch government is a reflection of this fact. As a citizen or company, it is not easy to operate in the wilderness of government bodies, laws, regulations and products. In this blog we discuss an essential part of making this easier: policy making and the need for transparency.