Imagine that you sit at your desk, a colleague comes over with a bunch of folders and papers, gently hitting them on your desk with a dancing dust cloud. Now, you need to read them all, find the correct pages, make your decisions, while clients who expect a personalized customer journey, are waiting at the door.
Well, the traditional case management systems look exactly like this, and these are the regular limitations that its users face in everyday life.
Thankfully, we do have the capability to face these limitations, like never before.
What is Dynamic Case Management?
We can roughly say that over the last two decades, our lives have changed more than we could imagine. The acceleration of technology continues to grow every single day. This, not only affects every aspect of the business world, but also transforms it radically. Customers no longer accept a ‘set-in-stone’ process, but instead they demand their own personalized customer journey and employees no longer want to work with big piles of papers and excel files. So, this is exactly where Dynamic Case Management (DCM) takes up its position.
In these systems, the process is not predetermined. Instead, case-specific needs and the available data are forming it. Therefore, each case goes through its own unique customer journey to get to the desired outcome.
DCM is a great example of machine-human hybrid cooperation. It is a model-driven solution which utilizes low-code technology. This also allows applicant/customer to follow the process of the case, which we call “the real-time system”.
DCM is built to support the case manager or other employees in the dynamic process to offer customers and citizens the best service, in order to make them achieve their full potential.
What are the benefits?
To gain a better insight, let us talk about the 3 main benefits of utilizing DCM and how they enhance our lives.
1. A great time saver
Tick-tock… Time passes, and we live in a world full of opportunities. As the saying goes, if time is money, being efficient and practical in business life is crucial. The old way to store business rules is PDF files, likewise, policies are mostly on paper. Naturally, this steals maybe our most important asset: time.
However, after applying DCM, rules, regulations, and policies; all the information you look for will be ready in your system and finding or applying this information when you need it, is easy as winking.
The sum and the substance of it, DCM will tackle all the drudgery automatically for you. Thus, many duties which take days and maybe even months will be done in an instant.
2. Guaranteed accuracy while making decisions
People and tired minds can make mistakes, automation doesn’t.
All companies work with specific rules, regulations, or policies. Therefore, mistakes are always lurking while making millions of decisions every day. When using a DCM system, all decisions are automated, making sure no mistakes are made. A custom-made DCM solution is aware of your values and automatically applies them.
It is worth recalling that the basis for making accurate decisions is to initially have accurate information in your system. So, if rules or regulations change, you can easily remove or add a new component to your DCM system, utilizing low-code technology. Accordingly, if you don’t want an automated system to make a specific decision for you, you can simply exclude it as well. Thus and so, using DCM, you will never receive different results for similar problems and your decisions will always be precise and to the point.
3. More space for creativity
Naturally, some duties can be handled with the help of automation, while others require humans. DCM tackles drudgery with pleasure, so you can focus on more critical tasks that can be solved only by the human brain’s unique common sense.
Therefore, giving a farewell speech to the traditional case management, a DCM solution will take a load off your shoulders and provide businesses and employees more space to explore their creativity.
Even though there is a myth saying that automation can cause the unemployment rate to increase, quite the contrary, it actually creates new jobs. In a previous study, the researchers mentioned, “Any employment loss in our data came from the non-adopting firms which became less productive, relative to the adopters. They lost their competitive advantage and, as a result, had to lay off workers.”
How can Dynamic Case Management evolve your business?
In conclusion, having a custom-made DCM system makes the complex work easy for you. Easy to understand, easy to use, easy to make adjustments, and easy to orchestrate.
Moreover, it is the key to remove limitations that businesses face in their traditional case management systems. Daily work at a business can be easier and more accurate, without too much effort. Can you imagine? Well, we do.
If you would like to learn more, you can get in touch with one of our experts to see what we can do for you, and your unique case.
Geert Rensen
Director Business Development
g.rensen@beinformed.com
