Qander Consumer Finance
Qander Consumer Finance (QCF) is an innovative financial institution that provides loans to consumers and works as white label financial service provider for business partners. QCF offers these business partners financial services like (co-branded) Visa cards, loyalty cards, lending, customized marketing services, and debt servicing.
After a change in ownership QCF needed to replace its debt servicing applications, which were owned by the former parent company (BNP Paribas) in a time period of 5 months. QCF was looking for a quick replacement of their core systems for debt servicing and collection plus wanted to acquire a strategic business process platform to support their strategy of becoming an operational excellence provider of Fintech solutions to customers and intermediaries. Be Informed was selected after a Proof of Concept in which we proved that we were able to:
Be Informed delivered the new processes and systems for debt servicing and collection within four months. QCF now has one generic debt servicing and collections process, which can be tailored to the specific situation (financial product, label, business partner, customer segment, customer situation) by specific business rules. The business rules can be adapted run-time by QCF’s team managers. The solution is fully integrated with QCF’s Omnichannel contact center and supports both inbound and outbound calls, e-mail, letters and sms.