Customers expect and demand that, independent of the used channel, you know about their situation, and all past interactions with them. The Be Informed platform enables organizations to support the complete customer journey.
Personalized advice. The Be Informed Platform enables organizations to offer a highly personalized experience for customers. The combination of rules, the specific context of the customer and the possibility for the customer to specify what's important, enables you to supply a highly personalized advice.
Rich dialogs. The end user dialogs are enriched with personalized content, visuals and widgets. This is done in a declarative manner, which is essential to support the dynamic behavior that befits a rule driven solution. For when a rule changes, the user interfaces need to change accordingly without the need for coding.
Cooperating beyond the boundaries of your organization. Make a good impression by getting actively involved and supporting your customer in this first phase of the process. Help your customer submit a complete request by giving contextualized advice, providing the right information, and performing necessary checks.
Omnichannel engagement. The customer will use and experience multiple channels when interacting with your organization and your products. The Be Informed Platform supports that the brand experience of the customer is the same for all channels, using up-to-date contextual customer information when communicating with the customer. The dialog with the customer is driven by the same set of business rules that is being used in the back-end, ensuring consistency in all interactions between the customer and your organization.
360-degree customer views. Get a complete view of your customers by aggregating data from the various interactions between them and your organization. Combine customer information with various cases and products that the customer was involved in.
Personalized portals. Based on the personal context of the customer, portals and channels can be completely personalized in terms of visuals, interaction and application behavior. This removes complexity and enables you to optimize the interaction with your customers.